Refund policy

Due to the nature of Coastal Chill consumable products and compliance regulations, we are unable to accept returns on opened or used items. However, we want you to have a great experience, so please review our policy below.

1. All Sales Are Final

For safety and regulatory reasons, we cannot accept returns on any consumable THC products, opened or unopened.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Email support@coastalchill.com with:

    • Order number

    • Photos of the product and packaging

    • Description of the issue

We will replace the item or issue a refund where applicable.

3. Lost Packages

If your package is lost during transit:

4. Refund Eligibility

Refunds may be issued in the following cases:

  • Product damaged during shipping

  • Incorrect item received

  • Package lost in transit (after carrier investigation)

Refunds will be returned to the original payment method.

5. Exchanges

We do not offer product exchanges due to compliance restrictions.

6. Order Cancellations

If your order has not yet shipped, you may request a cancellation by emailing us immediately.
Once an order is shipped, it cannot be canceled.

7. Contact Us

For any questions or support:
Email: support@coastalchill.com